Support

Questions about a session, your account, or a subscription? Send us a note and we’ll help you sort it out.

Help Us Find the Issue

When contacting support, include:

• The email address associated with your sana account.
• Your iPhone model, iOS version, and sana app version.
• What you expected to happen and what happened instead.
• A screenshot and session title when the issue concerns a workout.

Please do not email passwords, authentication codes, full payment details, or information you do not want included in a support request.

Subscriptions

App Store subscriptions are managed through your Apple Account. On iPhone, open Settings → your name → Subscriptions → sana to view, change, or cancel a subscription. Apple handles billing and eligible App Store refund requests.

Delete Your Account

You can initiate account deletion inside sana from You → Settings → Delete Account. If you cannot access the app, email us from the address associated with your account. Deleting the app from your phone does not delete your sana account or cancel an active subscription.

Movement Guidance

Sana provides general movement guidance, not medical advice. Ask a qualified professional before starting or continuing a workout if you are pregnant, postpartum, injured, or have a health condition. For an emergency, contact local emergency services.