Privacy Policy
Overview
Sana helps you find guided yoga and Pilates sessions that fit your goals, preferences, and day. This policy explains the information we collect, why we use it, when we share it, and the choices available to you.
Information You Provide
- Account information, such as your name, email address, sign-in provider, and profile photo.
- Fitness profile information, such as your goals, experience, preferred session length, schedule, energy, areas you want to go easy on, and any additional context you choose to write. This may include health-related information.
- Content and activity, including workout selections, playback and completion history, reflections, notes, reminder preferences, coach messages, and photos you choose to attach to a conversation.
- Support communications and information you include when contacting us.
Information Collected Automatically
We may collect device, app, and network information, app interactions, diagnostic data, crash information, subscription status, and install-attribution information. Where required, Sana asks for permission before enabling tracking or accessing your camera, photos, and notifications.
How We Use Information
- Provide, personalize, secure, and maintain Sana.
- Recommend and deliver guided sessions, and respond to your questions.
- Save your profile, session history, reminders, and account settings.
- Process subscriptions and restore purchases.
- Measure product performance, diagnose issues, and prevent abuse.
- Respond to support requests and important service communications.
- Comply with law and protect our users, services, and rights.
Workout Reminders
If you choose workout reminders, your schedule is saved with your account. Reminders are scheduled on your device and depend on your device's notification permission. You can change or turn off reminders in the app or manage notification permission in device settings.
AI Processing
Sana uses third-party artificial intelligence services to analyze information and generate explanations and responses. Information needed for a request, which may include your messages, attached photos, fitness profile context, or session context, may be sent to those providers for processing on our behalf.
Before asking for permission, Sana names the providers that will receive your information. Sana asks before first sending this information for artificial intelligence processing and asks again if a new provider is added. If you do not allow it, features that require this processing will not submit the request. You can withdraw your permission at any time with the Sana AI switch in Settings.
When We Share Information
We do not sell your personal information. We may share information with service providers that provide hosting, storage, authentication, artificial intelligence, analytics, attribution, diagnostics, customer support, and subscription services. This includes PostHog for product analytics and diagnostics, AppsFlyer for install attribution, and RevenueCat for subscription management. We require providers that receive user data to protect it consistently with this policy and applicable law. We may also disclose information when required by law, to protect safety and rights, during a corporate transaction, or when you ask us to.
Data Retention and Account Deletion
We retain information for as long as needed to provide Sana, meet legal obligations, resolve disputes, and protect the service. You can initiate account deletion from Sana’s settings. We may retain limited records when legally required or necessary for security, fraud prevention, and dispute resolution. Deleting Sana from your device does not delete your account or cancel an active subscription.
Your Choices
You can update profile information in Sana, manage device permissions in your device settings, manage tracking permission through Apple’s settings, and request access, correction, or deletion by contacting us. Your rights may vary based on where you live.
Children’s Privacy
Sana is not for anyone under 16, and we do not knowingly collect personal information from anyone under 16. If you believe someone under 16 has provided information to us, contact us so we can investigate and take appropriate action.
Security and International Processing
We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. We and our providers may process information in the United States and other countries where data-protection laws may differ from those where you live.
Changes to This Policy
We may update this policy as Sana changes. We will revise the effective date above and provide additional notice when required.
Website analytics
We use analytics cookies and similar technologies to understand visits, traffic sources, and app download clicks. This may include pages visited, referring websites, campaign information, browser and device information, approximate location, and pseudonymous identifiers.
Where required, we ask for consent before using analytics. You can change your choice in . We do not use website analytics for advertising profiles or session recordings.
Contact
Questions or privacy requests can be sent to hello@sana.coach.